Impact and Challenges of Information Communication Technology Adoption in the Tanzanian Banking Sector

Abstract

The study examines impact and challenges of information communication technology (ICT) adoption in the Tanzanian banking sector. Data was collected through questionnaires and literature review. The study found out that there is a need for bankers to educate public in the use of online banking products, invest more into ICT infrastructure and the government to reduce tax of ICT gadgets. This study recommends that individual technologies need to be investigated, impact of adopting other individual technologies, profitability and performance issues should also be investigated to open up and clear the way for policy and business decisions.