ISO 9000 certification: some lessons from a large firm in Tanzania
This study examines ISO 9000 certification. It focuses on some lessons from a large firm in Tanzania. Data was collected using questionnaire, interviews and review of reports. The findings suggest that ISO 9000 certification does not improve performance and that firms already on a steady growth path should seek the standard so as to maintain good performance. With the initial need being to raise ‘standards’, a policy intervention and/or creating a local intermediate standard may be necessary for SMEs seeking ISO 9000 certification.